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Tuesday, April 3, 2012

Everyone's a critic

Had somehting interesting happen today, figured it would make a good post. While sitting at my desk with my other co-workers someone came ot the desk and stated that they wanted to know how to change their password. Since no one else wanted to volunteer to help out the user who needed help I volunteered. I told them the proper procedure for changing their password but due to where we work most users go to log into their accounts this would not be the best way. I informed the user that the best way to do this would be to change it at the desk. The user declined, and left the office. Suddenly, NOW everyone is involved and a critic. My coworkers felt that I should have forced the user to change their password. The lesson here is if you don't want to help someone in the first place, don't be a critic when someone else helps them.